TERMS AND CONDITIONS OF SERVICE
Here, “STW”, "Shop The World", "Shop The World Group”, "we", "our”, and "us", refer to Shop The World Limited. These terms & conditions ("Terms and Conditions") apply to SHOP THE WORLD website and its subsidiary and branches, Respective employees, Clearing Agents, Primary Contractors and Independent Service Providers.
"You" and "Your" refer to the shipper and its employees, principals and agents. The shipper in this agreement includes persons or entities who deliver cargo to Shop The World Limited, and are the person who requests that the shipment be transported, and/ or any person/entity having an interest in the shipment and/or who acts as an agent of the shipper.
SHOP THE WORLD reserves the right, to change, modify, or remove portions of these Terms and conditions at any time. Changes will be effective when it appears on SHOP THE WORLD website. Your continued use of SHOP THE WORLD WEBSITE prior and after any changes may have been made to these Terms and Conditions means you have accepted those changes in the terms and conditions “as is.”
You have accepted that if you have questions or need for interpretation of any part of these Terms and Conditions you will contact us on firstname.lastname@example.org immediately for clarification. These Terms and Conditions fully govern the use of this website. Using SHOP THE WORLD website means you have accepted these terms and conditions.
These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any Intellectual Property Rights. This list is non-exhaustive and similar actions are also strictly prohibited.
Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.
Use of Shoptheworldgroup.com website is available to persons who can already legally form binding contracts under Nigerian Governing laws. Therefore, if you are a minor (under the law of Nigeria) you SHALL not attempt to register as a member of SHOP THE WORLD.
SHOP THE WORLD will and reserves the right to freeze your membership and access to use our website if it is brought to our notice or if we discover that you are under the legal age of consent.
SHOP THE WORLD and every user agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.
User Access is a non-transferable, revocable and non-exclusive access to use SHOP THE WORLD website, in accordance with the Terms and Conditions of Use, for shopping of personal items from SHOP THE WORLD affiliates, and using information provided by SHOP THE WORLD to use our shipping or shopping services.
INFORMATION WE PUT ON OUR WEBSITE You accept that the information contained in this website is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee. Products we advertise on SHOP THE WORLD website are those of the vendor and SHOP THE WORLD does not act as an intermediary for any vendor. SHOP THE WORLD will regularly update the website to ensure that accurate and comprehensive, up-to- date information of our services are provided.
Here, "Package" means any pallet, container, envelope etc. that is accepted by us for delivery, and includes items tendered by you using our automated application, manifests or airway bills. "Shipment" means one or more packages which are moving on a single house airway, an airway bill, or invoice number or shipment number, or manifested from an automated shipping application and accepted by us.
Agreement to the Terms and Conditions This Agreement is non-negotiable and binding on both parties once we accept your shipment. Thus, by dropping off your shipment with us or sending your shipment to us or authorizing us to pick up your shipment, you agree to all the terms and conditions herein contained.
It sets forth the rights, duties and obligations and in certain cases liabilities of parties having interest in any shipment.
You also agree and acknowledge that we reserve the right, at our sole discretion to change or modify these terms and conditions at any time. Please review these terms and conditions periodically, especially before sending your shipment, as your use of our service each time constitutes an acceptance of any modified terms and conditions.
At the time of registration, you accept full responsibility for all bookings made on your account.
You also agree that you are aware that we have no direct connections with the US / UK store/retailers where your items are purchased from, hence any defects in product that are not directly related to damage during transit must be reported directly to the US / UK retailer.
If we receive a claim against your bookings for unpaid items purchased by you from any vendor or retailer, or if there is any dispute over the payment or ownership of items in your order with us, we shall Place a Hold on your Account pending full investigations. If we are satisfied that you have breached the terms and conditions for using our website, we shall provide the relevant authorities all necessary support they may need to prosecute you. We shall also Close Your Account and bar you from using our services in future. In all these, we will not be liable to you for any action we may take.
No Fudiciary Obligation SHOP THE WORLD assumes no fiduciary obligation on your behalf. This means that we do not act as your partner or trustee or advisor or consultant, and we do not assume any responsibility for your Account beyond reasonable care defined under the terms and conditions of service.
Verifying Your Identity To help the government fight internet fraud and online scams and other money laundering activities, we may require you to send us information that identifies each person who opens an Account with us. What this means for you: When you open an Account, we will ask for your name, address, and other information that will allow us to identify you. This is to protect our customers. We may also ask to see your proof of purchase, driver's license and or other identifying documents.
Termination We reserve the right to terminate your use of our services for any reason and at any time without notifying you. You also have the right to terminate your use of our platform at any time.
Item Procurement You agree that you are fully aware and have made full enquiry on the necessary and material details relating to the item you wish to procure, and that you agree that our role is merely to receive the items on your behalf and deliver the items to the address provided to us. You agree that you will make full payment before SHOP THE WORLD can make purchases of your item/s You also agree and are aware that procured items are shipped as received from your selected retailer, and that we have no obligation to open, test or verify for any latent defect in item but may take reasonably necessary steps to spot out patent damage before shipping. You also agree that you are fully aware of the store's return policy for defective items as well as the time limit for return of such items, and that failure to return any such item within the relevant period is at your risk. You agree that you have verified the authenticity of the stores/site from which you want to procure an item, and you agree to fully indemnify and hold us harmless against any loss or damage that may arise from purchases through a fraudulent site or store. You also agree that custody of your items remains with the store/site until items are delivered to our warehouse and signed for by one of our warehouse employees. You agree that we are not liable for the cost of items paid for but not delivered due to reasons such as a fraudulent store, or inability of the US / UK delivery company to deliver it to the right location. In cases where items paid for are not delivered, you agree that you will be refunded only after the store refunds us for the cost of the items, and all processing fee incurred have been deducted. Where you have elected for us to buy items on your behalf, you agree that we have up to 48 hours after payment is made to place the order with the store for procurement to commence. You agree that once your order is placed, we are not responsible for any delays in shipping the product from the store and that shipping time is based on your selected preference or on the terms and conditions of the store. Urgent orders must be discussed with a staff of SHOP THE WORLD. Shipper warrants and undertakes that each article in the shipment is properly and correctly described on the shipping document, and that any export document, accepted for transport, is properly marked and addressed and packaged to protect the enclosed goods for safe transportation. Shipper also warrants that the dimensions and weight of the packages are correct before invoice is raised. Where such information is not correct, we reserve the right to weigh and re-measure the shipment and apply the appropriate charges.
You undertake that there are no dangerous goods in the shipment and that if there is any dangerous item as published by the Dangerous Goods Regulation from IATA, that you have stated it in the applicable shipping documents to comply with all International Air Transport Association ("IATA") regulations or other applicable law(s) for shipment of dangerous goods.
You agree that you are aware of our current published shipping rates and charges at the time of sending shipment with us, and that you are also aware that shipping rates are based on actual or dimensional weight, whichever is greater. Dimensional weights shall be calculated based on the standard formula used by all major airlines for international air freight. Please see our Frequently Asked Questions published on our website for more details.
You agree to make payment in advance of shipment, and agree and are aware that the shipment may be delayed or dropped totally if payment is not received 24 hours before estimated departure.
You undertake that the contents of all shipments are goods owned by you and obtained through legitimate means. You agree not to deliver shipment to us that has a lien on it, or that is not directly owned by you. You also agree that you are aware that any goods delivered to us, later discovered to have been obtained through fraudulent or other unlawful or inappropriate means will be handed over to the local authorities either in the country of departure or of destination, and that such goods will only be released to you upon a written authorization from the government agency.
You further agree that all shipping costs will still be paid by you and that any payment made to us for goods that have not shipped will be handed over directly to the government agency. In that regard, you agree that your account will immediately be suspended.
Responsibility for Payment You will always be primarily responsible for all charges, including transportation charge, possible surcharges, customs charges, duties and any other government imposed taxes, levies, fines and fees and our lawyers' fees and other legal costs related to shipment, storage, handling, re-consignment, return of freight to shipper, disposition or other costs which we may incur by reason of your violation of this agreement or any of your default, default from the consignee or their agents. You agree to make all such payments including in circumstances where the consignee ought to but refuses to pay.
You undertake to make payment using only the approved payment method by SHOP THE WORLD.
Items Not Acceptable For Transportation We do not ship cash or equivalent (including but not limited to cash, coin, negotiable instruments that are equivalent to cash such as traveler's checks, money orders, etc.), originals of all forms of certificates (including educational/training certificates, share certificates, or any other forms of original certificates) . We exclude all liability for shipment of such item accepted by mistake. Some other items may be accepted for carriage only to limited destinations or under restricted conditions. We reserve the right to reject packages based on these limitations. We also reserve the right to reject certain packages for reasons of safety or security.
Right to Inspect by Government Agencies Shipments are subject to inspection by government authorities or by us. Inspection shall be in accordance with laid down security controls and procedure as provided by government authorities and/ or carriers. However, we are not obligated to perform such inspection. You agree that we incur no liability for failing to carry out any inspection on your shipment.
Copies of all relevant shipping documents showing the cargo's consignee, consignor, description and other relevant data will be inspected and retained on file until the cargo completes its air transportation, and shall be retained for record purposes for as long as required by government authorities. We incur no liability for retaining the documents for the said and similar reasons.
Limitation of Liability It is your responsibility to purchase insurance cover when booking your shipment. We will not be held liable to the loss or damage of any items or shipments where insurance is not selected and cover obtained. Where however we feel that crating your item is best for your shipment due to its sensitive or fragile nature, you agree to bear the cost of such crating - that the cost must be paid before such item is released. Declared value is the value you have stated for each item in your booking. Where each item has quantity more than one, the declared value for each unit of the quantity is the stated value divided by the quantity. Our liability in all cases will not exceed the combined cost of the goods and the amount paid for shipping charge.
Liabilities Not Assumed Subject to the service conditions contained in this agreement, we shall not be liable for any damage arising from your shipment, or loss of income or profit, whether such damage be direct, incidental, or consequential, except where customer specifically requests insurance also know under our service as Product Safety and Delivery Guarantee (PS&DG). Such coverage is only to the extent of the declared value and payments made towards shipping. It is immaterial that we knew or ought to have known that such damage was likely to occur.
You agree that we are not liable for your acts of incorrect declaration of cargo, improper or insufficient packing, securing, marking, or addressing of the shipment; or the acts or omissions of the recipient or anyone else with an interest in the shipment.
You agree that we are not liable for loss, damage, delay, shortage, improper delivery, non-delivery, misinformation, or failure to provide information in connection with shipments of cash, currency or equivalent or other prohibited items.
We are not liable for loss, damage, delay, shortage, non-delivery, misinformation, monetary losses of any type or failure to provide information in connection with your shipment caused by events beyond our control including, acts of God; public authorities; strikes; labor disputes; weather; mechanical failures; aircraft failures; civil commotions; acts or omissions of customs or quarantine officials; war; acts of terrorism, defaults or omissions of the shipper or consignee or failure to observe the terms and conditions of the agreement of carriage.
You agree and are aware that all items are stored in a general and open warehouse, where conditions of storage may not be suitable for all categories of goods. You agree that we are not liable for deterioration or depreciation in quality, changes in colour or appearance of items in the warehouse - whether of perishable or non-perishable items, caused by long storage etc. Where a special storage condition is required for a particular item, you agree to notify us of such required/ special storage condition and to make the consequential payment (as may be agreed), prior to the arrival of the item to our warehouse.
No Warranties We make no warranties, express or implied, and expressly disclaim any and all warranties.
Export Control and Customs Clearance By giving us your shipment, you hereby appoint us your agent for the performance of customs clearance and certify us as the nominal consignee for the purpose of designating a customs broker to perform customs clearance. You are responsible for and warrant your compliance with all applicable laws, rules and regulations, including but not limited to customs laws; import, export, and re-export laws, and governmental regulations in respect of your shipment in any country where the same may pass. You agree to furnish such information and documents as are necessary to comply with such laws, rules and regulations.
You also undertake that you have all permits, clearances, health certificates or any other required government clearance documents needed for your goods to enter the country of destination, or any country through which the goods may pass on its journey to the final destination. Such documents you agree to provide within 24 hours of request by us. You agree that when you do not have the required clearance documents, any extra charge incurred to get your goods released or arrive its destination, will be borne by you; and that such goods will not be released to you until such extra payment is made in full.
We assume no liability to you or any other person for any loss or expenses due to failure to comply with any documentation required by the Customs or other government Agencies.
Delivery of Shipment The consignee must note at the point of delivery, on the delivery receipt, damage (if any), to the contents of the shipment, shortage in the shipment or any other complaint. Such notations as "subject to inspection" and "subject to recount" are not exceptions. Any complaint not registered at the point of delivery shall be deemed waived.
You agree that in shipping your item, while we take all necessary steps within our power to ensure timely delivery, "time of delivery is not of the essence", and it is agreed that no time is fixed for the completion of carriage and that we do not guarantee pick-ups, transportation or delivery on a special date or time, and shall not be liable for a failure to do so or consequences of the same.
You also agree that transportation of the shipment is subject to availability of space and necessary logistics. We shall have the right to substitute carriers or other means of transportation; and to select the routing or to deviate from that represented if circumstances necessitate.
Claims In case of loss or damage, the weight to be used in determining carriers limit of liability shall be the weight used to determine the charge for carriage of such shipment; and in the case of loss or damage to a part of a shipment, the weight used shall be prorated to the packages covered by the same booking or invoice number whose value is affected by the loss or damage. The weight applicable in the case of loss or damage to one or more articles in a package shall be the weight of the actual article.
You agree that no claims will be entertained until all transportation charges have been paid. Shipper agrees that Claims shall not be deducted from transportation or other charges due to carrier.
If you accept shipment without noting any damage or loss on the delivery record, such shipment shall be deemed to be delivered in good condition and no claim shall be made thereon. In order for us to consider a claim, the contents, original shipping cartons, and packing must be available for us to inspect.
Report of any claims must be made in writing within 24 hours of taking delivery of your item/s.
Disposal of Property You, consignee and agent agree that you have been duly notified of your shipment's arrival after an acknowledgement or reply to any form of electronic communication such as a text message or email or proof of delivery from a courier company has been received. If after 15 days the shipment is still not claimed or delivery cannot be made, we shall either return, forward, re-consign the shipment at shipper's expense or dispose of the same without further notice to the shipper and consignee and with no liability on us. No such sale shall discharge the shipper or consignee of any liability or lien and, the shipper and consignee shall remain liable, jointly and severally, for any sum due to us.
Miscellaneous This Agreement supersedes any oral agreement, promise, representation or understanding between parties with respect to shipment.
You agree that we may terminate your account at any time without being liable to you or any third party where you fail to abide by these Terms and Condition.
Insofar as any provisions contained in this agreement may be contrary to any applicable international treaties, laws, government regulations, orders, or requirements, such provisions shall remain valid and binding as part of our shipping agreement.
Headings are inserted for convenience only and shall not affect the interpretation of the Agreement.
The invalidity or unenforceability of any provisions or clause shall not affect other provision(s) in this agreement.
The rights and remedies herein provided are cumulative with, and not exclusive of, any rights or remedies provided by law.
The provisions of this Terms and Conditions are governed by the laws of the Federal Republic of Nigeria and any dispute arising out of or in connection with these terms or the breach thereof, which cannot be resolved amicably by parties within 30 days, shall be refereed to Arbitration and same shall be settled in line with the rules of the Arbitration and Conciliation Act CAP A18 Laws of the Federation of Nigeria 2004.